How we make your account security our priority

Savings Plus and Nationwide work collaboratively to protect your information as our commitment to you and your hard-earned dollars. We're vigilant about ensuring our processes and practices include checks and balances with a focus on fraud prevention. The protection of your account gets even stronger if you play an active role.

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How you can play an active role in protecting your account

Create your online account and review it frequently. Not creating an online account profile opens an opportunity for someone else to do it for you and without your knowledge. Setting up your online account with a unique username and password also gives you the ability to easily monitor your account transactions and update your contact information. This helps us notify you quickly in the event fraudulent activity occurs.
Use strong and unique passwords and change them regularly.
- Mix uppercase and lowercase letters, numerals, and special characters
- Use unique passwords for each online site you use
- Hide passwords so they cannot be copied or misused by others
- Change passwords regularly
- Keep your username and password confidential
Stay vigilant against scam or phishing attempts. Phishing emails often have poor spelling, incorrect grammar, wrong phone numbers, suspicious email addresses, or bad links; however, as phishing emails become more sophisticated, they are less likely to have obvious errors.
- Don't download attachments or select links from unknown senders
- If in doubt, delete the email
Don't ignore updates. Install updates on your computer, devices, and apps regularly. Updates often contain enhancements to online security, which help your device and accounts stay protected.
- Avoid installing any applications from unknown sources
- Use the app store link from financial institution websites
- Always carefully check the privacy information on the apps you use
- Monitor accounts at least once a month for unwanted activity
Contact the Savings Plus Solutions Center at (800) 616-4776 immediately to report suspicious activity.

Additional security features available

Text or email transaction alerts

Stay informed on your account activity by choosing to receive alerts via text or email. This functionality is available for transactions such as:

Withdrawals
Contributions
Loan repayments

To sign up for transaction alerts, log in to your account, select your name in the upper right corner, and then choose your communication preferences. By setting up alerts on your account, you have easy access to verify account activity anytime and anyplace.

Web alerts

Web alerts help keep you informed of the status of withdrawals, exchanges, loans, and additional transactions. To view web alerts for your account, log into your account and select the bell icon in the upper right corner. To track the status of a withdrawal, select Manage Account in the menu bar at the top of the page. Then, select More Actions and Track Withdrawal Status.

Account Lock

When you request this extra level of account security, you proactively "lock" your account from distributions until you’re ready to take withdrawals. This service is available at no extra charge and provides:

Enhanced security that’s under your control
Options to lock and unlock when you’re ready
Notifications anytime a withdrawal is requested

To learn more about Account Lock, contact the Solutions Center at (855) 616-4776 or (800) 848-0833 (TTY) between 5 a.m. – 8 p.m. PT.

Account Pledge

Nationwide Account Pledge is our commitment to help protect you if fraud happens.
If a distribution from your account occurs due to a failure of a Nationwide® control and is promptly reported, we will restore the unrecoverable amount of the unauthorized withdrawal from the date of the original transaction.

What steps do I need to take if fraud occurs, and what is covered in the pledge?
Nationwide Account Pledge and the restoration of the unrecoverable amount are subject to certain limitations and restrictions.

Following an unauthorized withdrawal, participants are required to:

Notify the Savings Plus Solutions Center as soon as you become aware of authorized activity on your account
Complete and submit the Affidavit of Forgery provided to you
Provide a copy of a filed police report
Fully cooperate with Nationwide in assessing the fraud

The pledge does not cover losses that result from a participant's, their designee's, family member's, or acquaintance's:

Negligence
Fraudulent acts
Sharing of information or account credentials

The pledge does not cover damages incurred by the participant such as:

Legal fees
Expenses
Tax consequences
Indirect or non-monetary expenses

Losses will not automatically be covered when caused by a failure of an authorized third party (e.g., the Plan Sponsor, a financial professional, administrator, consultant, etc.) with access to the account, but Nationwide will partner on the resolution.